Customer care system

Do employees give less priority to dealing with customers? If your organisation does not have a shared view of your customers, you might have untapped potential and lost income.

A system for more in-depth customer understanding

Dynamics CRM is a solution and strategy that creates major opportunities for improving your customers’ experience of your organisation. The solution supports the entire business process, from the prospective inquiry to the final deal. Dynamics CRM automates the internal work, so your employees can spend less time on administrative tasks and place more focus on your customers. The modules in Dynamics CRM can easily be adapted to meet the needs of your organisation. This high level of flexibility enables the solution to give you a quick return on your investment. Some of the modules in Dynamics CRM:

  • Integration with social media and websites
  • Marketing and campaigns (selection, mailouts and evaluation)
  • “Social listening” (tracking and measuring customer comments about you in social media)
  • Task management and escalation with customer service workflows

Christian Rockberger, CEO of Stockholm Parkering thinks that this solution is a way of following digital developments: “We now have Microsoft Dynamics CRM and NAV, which provide us with a number of business advantages. Now I’m looking forward to moving on to the next stage in our project, by which I mean being able to concentrate our efforts on taking our business into the future, with more automation and the IOT (Internet of things).”