Automation and Robotic Process Automation (RPA)
Do you want to create value by automating repetitive tasks? Do you want to provide better service to your customers by reducing lead times? Do you want to save time and work more efficiently? Or do you want to take the next step towards scalable and future-proof enterprise automation?
Robotic Process Automation (RPA) is a technology used to automate repetitive and rule-based business processes by using computer programs and robots.
The customer benefits of RPA technology can be significant and cover several aspects:
- Efficiency and Productivity:
Faster processes: RPA enables faster and more efficient processes by automating tasks that were previously performed manually.
24/7 availability: Robots can work around the clock without interruption, increasing productivity and reducing lead times. - Quality and Accuracy:
Reduced error rate: By eliminating human error, RPA can increase the accuracy and quality of completed tasks.
Increased compliance with regulations and standards: RPA programs can be programmed to follow specific regulations and standards, ensuring compliance and minimizing risks. - Cost savings:
o Reduced labor cost: Automating tasks reduces the need for manual labor and can thus reduce labor costs.
o Fewer errors and rework: Reduces the cost of errors and rework by improving accuracy and quality. - Flexibility and Scalability:
Easy scalability: RPA can be easily scaled up or down depending on business needs without requiring large investments or changes to existing infrastructure.
Adaptability: RPA programs can be customized to meet specific business processes and easily changed as new requirements arise. - Improved customer service:
Faster response times: Automating customer service processes can lead to faster response times and improved customer satisfaction.
Reduced misinformation: By reducing the risk of human error, RPA can help provide accurate and reliable information to customers. - Freeing up time for human creativity:
Relieving repetitive tasks: Automating monotonous and repetitive tasks frees up time for people to focus on more creative and complex tasks.
In conclusion, RPA technology can add value to businesses and their customers by increasing efficiency, reducing costs, improving quality and enabling more flexible and scalable operations.
How we work?
At Softronic, we work with a number of RPA platforms from various market-leading suppliers such as UiPath, Microsoft and Nice. We have also developed our own automation platform, which is used in some of our largest customer deliveries.
Today, we are working hard to focus on how the classic RPA technology can be built together and combined with AI and thereby create greater customer value. Imagine that you ask your AI assistant how you do time reporting and that you are then asked if you want the assistant to also report your hours in the time reporting system and that it is performed by a robot that receives information from the AI assistant. There you have an example of how to combine several technologies that we offer to create even greater customer benefit.
If you want to get started with RPA in your business, there are some preparatory activities that you should look into. At Softronic, we have extensive experience of helping our customers with the introduction and start-up of RPA work and our experience says that when the business understands what the technology offers in terms of opportunities, lots of suggestions come up about what can be automated with RPA technology.
Customer references
Softronic delivers automation solutions to a number of customers in different business areas and verticals.
One of our largest customers for automation solutions is Kommunals Arbetslöshetskassa, where we have developed some 40 automated processes in collaboration with 10 other unemployment funds. The robots work in the unemployment funds’ various business systems and relieve the administrators by, for example, preparing cases, creating and sending letters, obtaining information, writing notes, integrating with third-party solutions, etc.
Our solutions handle 10,000s of cases every month and thus relieve the business of repetitive and business-driven tasks in both case management systems, debt management systems, linked to normal office support systems, etc.
The robots we have developed together with Softronic really add something to the business. For a fairly limited investment, we have received great benefits in terms of time worked and work environment. The monotonous and repetitive tasks our robots perform correspond to about 4-5 full-time workers, time that we can now devote to more advanced tasks. This improves quality and also saves employees a lot of unnecessary keystrokes, which improves the working environment.
Alexander Löfgren IT and Security Manager Kommunals A-kassa
CoPilot Studio
With Copilot Studio, your business can benefit from advanced AI technology to automate and optimize business processes, leading to increased efficiency and productivity.