Chatbot & Conversational AI
Customer expectations for service and availability are increasing. For you as an organization to meet these expectations, you need employees who work around the clock, every day of the year and always treat everyone equally. With a digital employee, a chatbot, you can have someone who is always available to your customers.
A chatbot not only increases accessibility, it can also relieve your employees by handling simple and repetitive tasks. Anyone who works in any kind of support function knows that a large proportion of the questions that come in are of a simple nature, and not particularly difficult to answer.
Often there is already a standard response that the employee gives several times a day to different users. With a chatbot as the first point of contact, these simpler cases are handled automatically. This frees up time for employees to handle the more complicated cases.
Softronic has many years of experience in Conversational AI and several successful implementations and administrations of chatbots.
Over the years, we have developed and refined our own methodology to work with the customer to efficiently and accurately produce the knowledge that end users expect the chatbot to have.
We see ourselves as more than a chatbot supplier, we see ourselves as a Conversational AI partner where we support you throughout the journey. From developing the tone and personality of your chatbot, to identifying knowledge areas and planning strategies for the bot.
A chatbot solves many problems, but sometimes you still want to talk to a human about your issue. We place high demands on both our own chat client and on all the partners we work with on chatbots. It is incredibly important to capture those who need further help with their case, in cases where there is someone there via direct transfer to a human otherwise via some alternative contact route.
We work extensively with our own SAM chat platform, but we take your needs as a starting point to identify the best technical solution for your particular situation.