MDR – Managed Detection and Response
If your organization has invested in Microsoft 365 E5 licenses or is sitting with Microsoft 365 Small Business Premium licenses, you probably already know that you have access to some of the best security tools available for clients and the Office family, but have you taken full advantage of the investments made?
We believe that without combining the power of these advanced tools—leveraging AI and machine learning to detect threats and anomalies—with expert human analysis of the resulting alerts and incidents, much of your investment may go to waste.
The full benefit of your investment becomes apparent only when we combine people and technology and act on the data produced by modern security solutions. Without monitoring the alerts and data generated by these tools, not only can critical warnings that need attention to prevent serious incidents be missed, but valuable insights into how your organization can strengthen its resilience against cyberattacks and costly incidents may also be lost.
Get a better return on investments made in existing security products.
Experienced security analysts analyzing the threats to your business.
A structured effort to increase the organization’sresilienceto cyber attacks.
An affordable step towards a complete SOC.
Softronics MDR service
Softronic’s MDR service provides you with monitoring of your alerts and incidents in Microsoft’s XDR portal, the focal point for all alerts and insights generated by Microsoft’s Defender family. Experienced security analysts look at all cases, filter out false positives, and help you identify actions to quickly and cost-effectively mitigate the risks and threats that are the subject of the alerts received. Our analysts also help you identify the root cause of incoming alerts to suggest changes that will prevent the occurrence of similar alerts in the future.
Softronic’s MDR service is expandable so if your organization has invested in other security solutions that need to be monitored, we are always willing to discuss integrating these solutions with our service. Our security experts have extensive experience of working with the market’s leading platforms so it is likely that we will find a solution that suits your needs.
One integration that is standard in the service is with the Cisco Meraki platform. Through this connection, we can take in, monitor and act on the security events that this platform generates so that you can rest assured that events in the network also receive the attention of competent analysts that they need.
Service level
- Softronic’s MDR service has a service time of 8-17 on non-working weekdays.
- Incoming alarms are handled within 8 hours within the service time.
- For known threats, we can automate certain types of response for handling even outside the regular service hours.
If you require monitoring and response 24/7, 365 days a year, we recommend our Security Operations Center service instead.