Ticket’s omni-channel strategy places high demands on the business system and integrations with external booking systems.
Online retail, telephone sales and store retail must be able to work together in one single system to enable Ticket to offer its customers a consistently high level of service in all of its booking channels.
Softronic has been working for Ticket for a long time, developing a holistic solution that connects and supports all contact interfaces with the customer.
A holistic solution focusing on the customer
Working with Ticket has led to a business system that supports sales and growth, while optimising all control, finance and analysis functions.
Softronic’s industry knowledge has helped to create a “seamless” customer experience. This holistic solution has several platforms. JAVA, .NET and Microsoft products communicate with the web services.
Ticket has chosen these platforms based on the functionality it requested.