Microsoft Dynamics 365 Customer Service

Do your administrators have the best tools to solve your customers’ tasks as quickly as possible? Customers want to reach companies through different channels, which means that many people who work in customer service have to use several systems when helping their customers. Dynamics 365 Customer Service can improve the experience for your customers and administrators.

Dynamics 365 Customer Service helps companies build stronger customer relationships with a solution that benefits both your employees and your customers. This solution gives your administrators a complete picture of your customer, which enables them to provide a more personal service. Having information about customers and suggested solutions to problems in one place on the Dynamics’ platform makes it easier for you to resolve matters more quickly.

Using Dynamics 365 Customer Service, you can help your customers on the channels they themselves prefer and analyse your task management with artificial intelligence. Streamline your customer service with functionalities such as self-service, knowledge articles and chat.
Softronic adapts the solution to the needs of your organisation, so that you can focus on your customer relationships.

Discover some of our Dynamics 365 Customer Service deliveries below.


If you have any questions, please contact us for more information.